Shipping Policy

Shipping Policy

Welcome to Custom Backdrops Direct's Shipping Policy. We aim to provide you with a transparent and hassle-free shipping experience when you purchase our high-quality backdrops. Please read the following information to understand how we handle shipping.

1. Processing Time

1.1. Order Processing: Once you place an order with Custom Backdrops Direct, our team begins processing it promptly. Orders typically take one day to process. During peak seasons or special promotions, processing times may vary, but we strive to fulfill your order as quickly as possible.

2. Shipping Times

2.1. Shipping Duration: The shipping time for your order depends on various factors, including your location and the shipping method you select during checkout. On average, you can expect the following approximate shipping times:

  • Australia Rural Regions: 3 to 5 business days
  • Australia Metro Regions: 1 to 3 business days

2.2. Delivery Delays: Please note that external factors, such as weather conditions, customs clearance, and unforeseen circumstances, can affect shipping times. Custom Backdrops Direct is not responsible for any delays caused by shipping carriers.

3. Shipping Costs

3.1. Shipping Rates: Shipping costs are calculated based on your location and the weight and dimensions of your order. You can view the shipping cost during the checkout process before finalizing your purchase.

3.2. Free Shipping: We may offer free shipping promotions on select products or orders above a specific value. Keep an eye out for these special offers.

4. Tracking Information

4.1. Tracking Number: Once your order is dispatched, we provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

5. International Shipping

5.1. Yes we ship to all locations around the globe. We use DHL courier service for our deliveries making deliveries ultra fast to any location.All items are shipped from Melbourne Australia.

6. Order Status

6.1. Order Updates: You can check the status of your order at any time by logging into your account on our website. We provide updates on order processing and shipping.

7. Shipping Address

7.1. Shipping Address Accuracy: It is crucial to provide accurate and complete shipping information during checkout. Custom Backdrops Direct is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Returns and Refunds

8.1. Refund Policy: If you have any concerns about the shipping or delivery of your order, please refer to our Returns and Refunds Policy for guidance on how to address issues related to your purchase.

Thank you for choosing Custom Backdrops Direct. We are committed to delivering your backdrops promptly and efficiently. If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team, and we will be happy to assist you.