Frequently Asked Questions (FAQs) - Custom Backdrops Direct

1. What types of backdrops do you offer?

Answer: We offer a diverse collection of over 2500 pre-designed backdrops covering various themes, including abstract, nature, urban, and more. Whether it's for a wedding, corporate event, photoshoot, or trade show, you'll find something that suits your needs in our extensive selection.

2. How can I design my custom backdrop?

Answer: At this time, we do not offer custom printed backdrops. However, you can choose from our wide range of pre-designed options, making the selection process easy and convenient.

3. What materials are your backdrops made from?

Answer: Our backdrops are crafted using high-quality materials chosen for their durability and vibrant printing capabilities. The specific material may vary depending on the backdrop type you select. Detailed material information is available for each product.

4. Can I order a backdrop in a custom size?

Answer: We currently offer our backdrops in five different standard sizes, but custom sizes are not available. You can select the size that best fits your requirements from our available options.

5. How long does it take to receive my custom backdrop?

Answer: Production typically takes one day, and shipping times vary depending on your location, ranging from 3 to 5 days. We use a reliable courier service for shipping and provide a tracking number for your convenience.

6. Do you offer international shipping?

Answer: While our primary focus is serving customers within Australia, we may consider international orders on a case-by-case basis. Please reach out to our customer support team for more information and assistance.

7. Can I make changes to my order after it's been placed?

Answer: Once an order is placed, it enters production quickly. If you need to make changes to your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but changes may be limited.

8. What file formats do you accept for artwork uploads?

Answer: You won't need to upload artwork as our backdrops come pre-designed. You can choose from our extensive database of 2500 designs, eliminating the need for custom uploads.

9. Do you offer bulk or wholesale pricing for large quantities?

Answer: Yes, we do offer bulk and wholesale pricing for large quantity orders. For specific pricing details and quotes, please contact our sales team, and they will assist you based on your requirements.

10. What is your return policy?

Answer: We take pride in the quality of our products. If you encounter any issues with your backdrop due to a manufacturing defect or an error on our part, please contact us within 7 days of receiving your order. We will work diligently to resolve the issue to your satisfaction.

If you have additional questions or require further assistance, please don't hesitate to reach out to our friendly customer support team. We are dedicated to ensuring that your experience with Custom Backdrops Direct is both smooth and enjoyable.